If you’ve created a new account or reinstalled the Bumble app after previously deleting it, you may need to restore or transfer your purchases.
Here’s how to do it, depending on whether you're signing back into your existing account or if you've created a new one:
Reinstalled the app or switched devices
If you're logging back into your existing Bumble account, your subscription should reappear automatically.
If it hasn't, try one of the following, depending on how you originally paid:
iOS:
If you made a purchase through the App Store and it’s not showing up:
- Open the Bumble app
- Tap the profile icon
- Tap the gear icon to open settings
- Scroll to ‘Restore purchases’
- Log in to your Apple account
This will reconnect your Apple ID with your Bumble purchases. Be sure to log in using the Apple ID you used for the original purchase.
Other payment methods e.g. credit card, Android:
If you used another payment method, please reach out to our Support Team with:
- The email linked to your new account
- Proof of your subscription (receipt and transaction ID)
Our team will look into this and then make sure your subscription is added to the right account.
Created a new account
Your subscription was linked to your old account, so it won't transfer across automatically. To move it to your new account, contact our Support Team with:
- The email address linked to your new Bumble account
- Your receipt and transaction ID
We'll verify your purchase and add the subscription to your new account.
What about add-ons (Spotlights or SuperSwipes)?
If these haven’t moved over automatically, please contact our Support Team, and we will get them transferred to your new account.