We're here whenever you need us—and reaching our team is quick and easy. Here's how to get in touch:
Getting help:
The quickest way to get help is through our Help Hub, right in the app. You'll be able to search for answers to common problems to solve queries without even needing to contact support.
Here, you can chat with Jen, our AI support agent, for instant answers. And if you need more, Jen can connect you to the right place.
To start a chat using the app:
- Open your 'Profile' on the Bumble app
- Tap the question mark icon in the top right
- Scroll down and tap 'Start Chat'
Or, you can also click the 'chat with us' widget at the bottom right of this page.
While you're in the Help Hub, you can also search our Help Center, browse popular topics, and check Notifications for updates on any reports or past support chats.
Things to know:
Logging in
For some queries, we may ask you to log in if you're not already logged in. Logging in to your account means we can do more to help you, faster.
Including your Bumble User ID when you contact us also helps us find you quickly and get things sorted faster:
- Tap the Profile tab
- Open Settings (top right)
- Scroll to the bottom and double-tap the Bumble logo
- Tap to copy the number that appears
Confirming your email
If your chat needs to be transferred to our Support team, we'll ask you to verify your email address first. Simply follow these steps in the chat:
- Enter your email address and tap ‘Transfer’.
- We'll send a 6-digit verification code to the email address you provided.
- Enter the code in the chat to confirm your email address.
- Once verified, we'll create a Support ticket, and our team will review your request.
- If you'd like to share any additional information, you can reply directly to the confirmation email you receive.