Error 403 – Access denied
You may be trying to access something you don’t have permission for.
What to do: Make sure you’re logged into the correct account. If the error persists, try logging out and back in again.
Error 404 – Not found
Something you’re trying to access isn’t available.
What to do: This may be a broken link or a removed profile. Refresh the app or try a different feature.
Error 500 – Server error
This usually means there’s a temporary issue on our end.
What to do: Wait a few minutes and try again. If the issue continues, try restarting the app or checking for updates in the App Store or Google Play.
Error 503 – Service unavailable
This typically happens when our servers are under heavy load or undergoing maintenance.
What to do: Try again in a little while.
Internal error 0030 0430 00XX / 0030-0403-00XX
Sometimes, we detect unusual behavior patterns when using the app, and this error should disappear once we determine that everything is back to normal.
What to do: We recommend taking a short break and trying again in 24-48 hours.
“Something went wrong” / “Try again later” / “There’s been a little glitch”
These are general errors that could be caused by network issues or a bug.
What to do: This issue usually resolves itself. Just wait a moment and restart the app.
If you’re not seeing a specific error code but think something’s not quite right with the app, head over to our Troubleshooting tips and current bugs article. You’ll find the latest known issues we’re working on, along with some handy steps you can try to get things running smoothly again.
Still having trouble?
If you’ve tried these steps and you’re still seeing an error, our Support Team is here to help.
You can find all the ways to reach us in our Ways of contacting us article. When you get in touch with our Support team, having the following details ready will help us get to the bottom of things faster:
- The exact error code or message you're seeing
- A screenshot (if possible)
- Your device type and operating system
- A brief description of what you were doing when the error happened
We’ll work to get things sorted out for you as quickly as possible.
Tip: Keeping your app up to date helps prevent most bugs and ensures you always have access to the latest features and fixes.