As the provider of an online dating service, Bumble is subject to certain safety-related compliance obligations under the UK Online Safety Act (‘OSA’).
Bumble takes its obligations under the OSA seriously. Making sure that our community is safe is at the heart of Bumble’s mission and is our highest priority.
If you wish to make a complaint about any aspect of Bumble’s compliance with the OSA, including about the operation of an effective illegal content reporting function, you can do so by using our Reporting form. Select the option to report ‘Non-compliance with the UK Online Safety Act’ and follow the reporting process, providing us with any relevant information. This complaint mechanism is only available in the UK. It should not be used to appeal action taken on your account or content. If you wish to appeal a decision, fill out the appeals form linked in the notification shown to you at the time. Alternatively, you can contact us (please explain why you are appealing our decision, and give as much detail as you can). If you wish to report content on Bumble that you believe is illegal in the UK, please do so by following the steps set out here.
Once your complaint is submitted, our team will take appropriate and timely action to investigate, and if appropriate, notify you of the outcome of our investigation.
If you are not satisfied with the outcome, in some circumstances, you may have alternative avenues of action. Please see our Terms and Conditions to find out more.